Shipping + Returns
LOS Lifestyle offers Standard Shipping on all orders in the USA.
Allow 2-7 Business days to fulfill your order.
Allow 3-5 Business days for delivery once item is shipped out.
Last updated February 12, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS: All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
LOS Lifestyle Co.
11025 Westlake Drive
Charlotte, NC 28273 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS: The following items cannot be returned or exchanged:
● Items worn and used
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
● Damaged Items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 7 days!
● Wrong Size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled.
QUESTIONS: If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org